Shipping policy
Shipping Policy
We ship worldwide from Tokyo, Japan 🇯🇵
Processing Time
All orders are processed within 1–3 business days.
Shipping Methods & Delivery Time
Standard Shipping
- Estimated delivery: 7–14 business days
- Free shipping on orders over $120 for eligible orders
Express Shipping (DHL)
- Estimated delivery: 3–4 business days
- Shipping cost will be calculated at checkout
Shipping fees are non-refundable once the order has been shipped.
Some heavier items may have slightly higher shipping costs due to their size and weight. The final shipping fee will always be displayed at checkout before payment.
Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier conditions.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Delays
We are not responsible for delays caused by customs, postal services, carrier issues, or unforeseen circumstances once the package has been shipped.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us and we will do our best to assist you.
Contact
If you have any questions about shipping, please feel free to contact us at any time.