Refund policy

🔁 Returns & Exchanges

We only accept returns for defective or damaged items.
For domestic orders, please contact us within 7 days of delivery.
For international orders, please contact us within 14 days of delivery.
You can reach us via chat or our contact form.

Shipping costs are non-refundable unless the item is defective or incorrect.

Damages and Issues

Please inspect your order upon arrival.
If the item is defective, damaged, or incorrect, please contact us immediately.
We will evaluate the issue and provide an appropriate solution.

We do not accept returns or refunds for customer reasons such as:
incorrect size, change of mind, or differences in expectations.
Thank you for your understanding.

Please note that sale items and gift cards are non-returnable.

Exchanges

The fastest way to get the item you want is to return the item you have.
Once your return is accepted, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in the same condition as received: unused, unworn, with tags, and in its original packaging.
Proof of purchase (such as a receipt) is required.

Refunds

We will notify you once we have received and inspected your return.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 16 business days have passed since your return was approved and you have not received your refund,
please contact us at info@youaremypoison.com.